Olito Labs Inc. | Trust Center
Security at Olito Labs
How we protect customer data across Agent Oli: the controls we run, the policies behind them, and the documents you can request. Monitored continuously and kept current.
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Resources

Architecture & Security Overview

How Agent Oli keeps each customer's data separate, encrypted, and accountable. Covers tenant isolation, encryption, access control, and the production verification behind each claim.

Data Retention Schedule

Retention period, storage mechanism, and deletion approach for each major class of production data Agent Oli handles, including backups and audit logs.

FAQs

No. Customer data is never used to train shared or cross-customer models. Each customer's agent works from that customer's own isolated context, and our main model providers (Anthropic, OpenAI, and Microsoft Azure) do not train on API data.
Customer data is hosted on Google Cloud Platform in US regions. Data is encrypted in transit (TLS) and at rest, database connections require TLS at the instance level, and production workloads run on private infrastructure with least-privilege service accounts.
Isolation is enforced in several layers. Each customer's agent runs in its own runtime under its own service account, and no runtime holds a service-account key. Credentials for a customer's connected systems are issued per use, scoped to that customer, and short-lived. Model-provider API keys are the exception: most agents load a long-lived model-provider key from our secret store when they start, and agents that use our model router hold none. In the database, every tenant-scoped table is protected by row-level security or carries a documented, tracked exception. Google Cloud administrative actions and application data-access events are recorded in audit logs. The application audit log is tamper-evident, and database statement-level logging is not enabled.
Not yet. We are preparing for a SOC 2 audit with continuous control monitoring live on Secureframe (you can see live control status in the Monitoring section of this page). Our full security policy set is published and available on request, and we are happy to complete security questionnaires in the meantime.
Yes. We operate a HIPAA security program: we sign Business Associate Agreements with covered-entity customers, maintain a signed ePHI risk analysis and HIPAA policy extensions, train our workforce, and route HIPAA-covered model inference only to Microsoft Azure. Azure OpenAI is covered by our Business Associate Agreement with Microsoft.
Use the Resources section on this page to request our Architecture & Security Overview, Data Retention Schedule, and policies; requests are reviewed and approved by our security team. For security questions or concerns, email [email protected] and we will respond promptly.

Subprocessors

Google Cloud Platform

Cloud infrastructure: compute, storage, and databases for the Agent Oli production environment.

Data location: United States

Google Workspace

Email, calendar, and documents: the mailboxes that Olito hosts for agents, and the Google Workspace data that a customer connects to their agent.

Data location: United States

Anthropic

Large language model inference (Claude) for agent reasoning. API data is not used to train Anthropic models. Not used for HIPAA-covered workloads.

Data location: United States

OpenAI

Large language model inference (GPT) for agent reasoning. API data is not used to train OpenAI models. Not used for HIPAA-covered workloads.

Data location: United States

Microsoft Azure

Large language model inference (Azure OpenAI and Azure AI Foundry), including all model inference for HIPAA-covered workloads, and voice calls for the voice service (Azure Communication Services). Azure OpenAI is covered by our Business Associate Agreement with Microsoft.

Data location: United States

Linq

Text messaging (iMessage and SMS) between customers and their agents. Under a Business Associate Agreement.

Twilio

Phone numbers, voice calls, and text messages for the voice service. Under a Business Associate Agreement.

Fireworks AI

Large language model inference (open models) for agents that do not handle HIPAA-covered data. Not used for HIPAA-covered workloads.

OpenRouter

Model gateway that sends large language model requests to third-party model providers, for agents that do not handle HIPAA-covered data. Not used for HIPAA-covered workloads.

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Monitoring

Continuously monitored by Secureframe
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Compliance

Monitoring

Change Management

Baseline Configurations
Baseline configurations and codebases for production infrastructure, systems, and applications are securely managed.
Secure Development Policy
A Secure Development Policy defines the requirements for secure software and system development and maintenance.
Configuration and Asset Management Policy
A Configuration and Asset Management Policy governs configurations for new sensitive systems
Production Data Use is Restricted
Production data is not used in the development and testing environments, unless required for debugging customer issues.
Approval for System Changes
System changes are approved by at least 1 independent person prior to deployment into production.
Segregation of Environments
Development, staging, and production environments are segregated.
Change Management Policy
A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.
Software Change Testing
Software changes are tested prior to being deployed into production.

Availability

Testing the Business Continuity and Disaster Recovery Plan
The Business Continuity and Disaster Recovery Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Business Continuity and Disaster Recovery Plan based on the test results.
Backup Restoration Testing
Backed-up data is restored to a non-production environment at least annually to validate the integrity of backups.
Business Continuity and Disaster Recovery Policy
Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.

Organizational Management

Background Checks
Background checks or their equivalent are performed before or promptly after a new hires start date, as permitted by local laws.
Advisor Meetings on Security
Senior management and/or board of directors meets at least annually to review business goals, company initiatives, resource needs, risk management activities, and other internal/external matters. The information security team meets at least annually to discuss security risks, roles & responsibilities, controls, changes, audit results and/or other matters as necessary.
Performance Reviews
Internal personnel are evaluated via a formal performance review at least annually
Cybersecurity Insurance
Cybersecurity insurance has been procured to help minimize the financial impact of cybersecurity loss events.
Performance Review Policy
A Performance Review Policy provides personnel context and transparency into their performance and career development processes.
Information Security Program Review
Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually.
Personnel Acknowledge Security Policies
Internal personnel review and accept applicable information security policies at least annually.
Organizational Chart
Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel.
Internal Control Monitoring
A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements.
Code of Conduct
A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance.
Acceptable Use Policy
An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.
Information Security Policy
An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.
Roles and Responsibilities
Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system.
Disciplinary Action
Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies.
Security Awareness Training
Internal personnel complete annual training programs for information security to help them understand their obligations and responsibilities related to security.
Independent Advisor
The board of directors or equivalent entity function includes senior management and external advisors, who are independent from the company's operations. An information security team has also been established to govern cybersecurity.
Internal Control Policy
An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies.
New Hire Screening
Hiring managers screen new hires or internal transfers to assess their qualifications, experience, and competency to fulfill their responsibilities. New hires sign confidentiality agreements or equivalents upon hire.

Confidentiality

Data Classification Policy
A Data Classification Policy details the security and handling protocols for sensitive data.
Data Retention and Disposal Policy
A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.
Disposal of Customer Data
Upon customer request, Company requires that data that is no longer needed from databases and other file stores is removed in accordance with agreed-upon customer requirements.

Vulnerability Management

Vulnerability and Patch Management Policy
A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.
Vulnerability Scanning
Vulnerability scanning is performed on production infrastructure systems, and identified deficiencies are remediated on a timely basis.

Incident Response

Lessons Learned
After any identified security incident has been resolved, management provides a "Lessons Learned" document to the team in order to continually improve security and operations.
Incident Response Plan Testing
The Incident Response Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Incident Response Plan based on the test results.
Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.
Tracking a Security Incident
Identified incidents are documented, tracked, and analyzed according to the Incident Response Plan.

Risk Assessment

Vendor Risk Management Policy
A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.
Vendor Risk Assessment
New vendors are assessed in accordance with the Vendor Risk Management Policy prior to engaging with the vendor. Reassessment occurs at least annually.
Risk Assessment and Treatment Policy
A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.
Risk Assessment
Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.
Risk Register
A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy.
Vendor Due Diligence Review
Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis.

Network Security

Logging and Monitoring for Threats
Logging and monitoring software is used to collect data from infrastructure to detect potential security threats, unusual system activity, and monitor system performance, as applicable.
Restricted Port Configurations
Configurations ensure available networking ports, protocols, services, and environments are restricted as necessary, including firewalls.
Network Traffic Monitoring
Security tools are implemented to provide monitoring of network traffic to the production environment.
Endpoint Security
Company endpoints are managed and configured with a strong password policy, anti-virus, and hard drive encryption
Automated Alerting for Security Events
Alerting software is used to notify impacted teams of potential security events.
Network Security Policy
A Network Security Policy identifies the requirements for protecting information and systems within and across networks.

Access Security

Access to Product is Restricted
Non-console access to production infrastructure is restricted to users with a unique SSH key or access key
Removal of Access
Upon termination or when internal personnel no longer require access, system access is removed, as applicable.
Access Control and Termination Policy
An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks.
Complex Passwords
Personnel are required to use strong, complex passwords and a second form of authentication to access sensitive systems, networks, and information
Unique Access IDs
Personnel are assigned unique IDs to access sensitive systems, networks, and information
Encryption-in-Transit
Service data transmitted over the internet is encrypted-in-transit.
Least Privilege in Use
Users are provisioned access to systems based on principle of least privilege.
Administrative Access is Restricted
Administrative access to production infrastructure is restricted based on the principle of least privilege.
Encryption-at-Rest
Service data is encrypted-at-rest.
User Access Reviews
System owners conduct scheduled user access reviews of production servers, databases, and applications to validate internal user access is commensurate with job responsibilities.
Encryption and Key Management Policy
An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls.

Physical Security

Physical Access Reviews
Processes are in place to periodically review physical access to ensure consistency with job responsibilities.
Visitor Control
Production facilities require all visitors to formally sign-in, unless preauthorization for the visitor exists.
Physical Access Restrictions
Processes are in place to create, modify or remove physical access to facilities such as data centers, office spaces, and work areas based on the needs of such individual.
Physical Security Policy
A Physical Security Policy that details physical security requirements for the company facilities is in place.

Communications

Terms of Service
Terms of Service or the equivalent are published or shared to external users.
Communication of Security Commitments
Security commitments and expectations are communicated to both internal personnel and external users via the company's website.
Communication of Critical Information
Critical information is communicated to external parties, as applicable.
Confidential Reporting Channel
A confidential reporting channel is made available to internal personnel and external parties to report security and other identified concerns.
Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.
Description of Services
Descriptions of the company's services and systems are available to both internal personnel and external users.